Returns
Last updated 8 August 2026
Have a problem?
Tell us what happened and a person will get back to you by email.
Returns
You can request a return within fourteen days of delivery if something is not right. To be eligible:
- Unused, unworn and in original condition, with tags and packaging intact.
- Some items are final sale and not returnable, as stated on the product page before you buy.
How to return
Email clauset.shop@gmail.com with your order number and the items you're returning, and we'll send instructions.
You pay return postage unless the item is defective, damaged or incorrect, in which case we do.
Refunds
Once we receive and inspect your return, we refund the original payment method, within fourteen days of the piece reaching us. Your bank or payment provider may take a little longer to show it.
Damaged, defective or wrong items
Contact us at clauset.shop@gmail.com with your order number and photos of the item. Nothing on this page limits your rights when a piece is faulty: those run well past the fourteen-day window under the Consumer Protection Act B.E. 2522 and the Product Liability Act B.E. 2551, and the seven-day withdrawal right in the Direct Sales and Direct Marketing Act B.E. 2545 stands whatever this page says.
Questions
Anything about returns or refunds goes to clauset.shop@gmail.com, or through Contact.
This policy applies to every brand on Clauset; a brand cannot set terms less generous than these. It describes our practice honestly but has not yet been reviewed by Thai counsel. The fourteen-day window and the fourteen-day refund are the owner’s numbers, editable at any time from the admin settings panel.